Frequently Asked Questions:
Returns & Exchanges
Thank you for supporting the ministry work of the Institute for Creation Research by purchasing through our webstore, over the phone or in person at the ICR Discovery Center for Science & Earth History. We trust you are enjoying your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange within 30-days of the purchase date.
To begin your refund or exchange please contact our customer service team at (800) 628-7640 or by emailing [email protected]. One of our customer service representatives will happily guide you through the process.
All returns must be postmarked within 30 days of the purchase date and in new, unused & resalable condition.
For purchases made in-person at the ICR Discovery Center for Science & Earth History, you may choose to bring those back to the store when considering a refund or exchange.
All refunds will be attempted to be tendered in the same form as the original purchase. When necessary, we reserve the right to make refunds in cash or by company check.
Digital Download FAQ
How does purchasing a digital download work?
How long will it take for my files to download?
Download times will vary depending on the file size and your internet speed. File sizes can be as small as 20 MB for an audio file or as large as 3 GB for a larger video file. Refer to the following table for average download times for various speeds:
What do I do if my file isn't downloading?
If your item will not download to your computer, attempt the following:
Right click the item you are trying to download. On the menu that follows, click save link as... and select a download destination. Alternatively, Alt + Right Click will force your browser to download the file to a predetermined destination, typically your computer's Downloads folder.
Control + Click on the item which you are trying to download. This will force your browser to download the file.
Where is the file I downloaded?
If you cannot find the file you just downloaded, check the Downloads folder. Most browsers have that set as their default destination.
How do I download videos or audio to my tablet or phone?
There are a large number of different devices capable of playing video or audio, and each one works just a little bit differently. For some, particularly devices running Android, the file can be downloaded and played directly from the tablet. For others, such as Apple devices, videos or audio must be downloaded to a computer equipped with iTunes and synced to the device manually.
Why do I get different files for the same digital book?
Different programs and devices require different file types. If you purchase a digital download, we offer the 3 most common versions for download. This prevents you from buying the same product multiple times just to view it on different devices. The .mobi file is for use with the Kindle. The .epub file is for iPad/iPhone/iPod Touch, Android devices, Nook, and many other platforms. The .pdf file is for use with any device that has a PDF reader installed.
How do I download digital books to my device?
In many cases, downloading a digital book to a device will require downloading it to a computer first, and then transferring it to the device itself. Below are general instructions for some of the more common devices.
Amazon offers other options for syncing your digital books with your Kindle using Send to Kindle. You can learn more here.
How can I read digital books on my computer?
Reading a digital book on your computer requires for you to have an ereader installed. There are several free ereaders to choose from, such as Kindle for PC or Adobe Digital Editions. Once the ereader is installed, you can open your digital book using your chosen ereader.
How can I read PDF files on my computer?
Some of our resources are available as PDF files. Some browsers, such as Google Chrome or Mozilla Firefox allow PDF's to be read inside the browser itself. If you would rather download it to use offline, or your browser does not have the ability to read PDF's, a PDF reader is required. Adobe Acrobat Reader is one that can be downloaded for free.
If at any point in the process you require assistance, please reach out to us at [email protected] or by calling (800) 628-7640 during normal business hours.